10 fines at the dentist… that weren't fine

When dentists warned that tens of 1000’s of individuals have been being unfairly fined £100 after a visit to the surgery – it prompted an enormous response from the viewers.

They described their misery at getting mistakenly caught up in a system of penalties supposed to catch fraudsters getting free remedy.

They talked of their confusion over varieties and complained that fines had been utilized with out sufficient checks.

The NHS Enterprise Providers Authority is searching for methods to enhance data and simplify varieties.


“I’m most distraught as a result of I acquired a penalty cost discover two days in the past. I’ve labored most of my life and paid my NHS contributions. After affected by breast most cancers, the aftercare remedy had a horrendous impact on me, particularly on my tooth. So I contacted the emergency dentist and on arrival I used to be requested for my NHS exempt card, which I supplied.

“I acquired one filling – and weeks later the penalty cost discover got here by the door. I’m being fined £100.

“As I’m on a low earnings and couldn’t afford to pay the superb, I’ve been given the choice to pay over a interval of months. I’m upset to the intense to have acquired this superb.”


“The identical factor occurred to my son a few months in the past. My son is a weak grownup with Asperger’s syndrome. He was despatched a letter saying he had claimed exemption, however actually we had paid for his dental care in full.

“I needed to copy my receipts for the cost and go to the dentist’s surgical procedure to get a affirmation receipt in addition to writing a canopy letter.

“What a waste of time and sources for all involved. Thankfully the penalty was withdrawn, however there was no trace of an apology within the letter for the stress and fear their mistake had induced.”


“I now not go to the dentist after receiving three penalty notices of £100 – the final two after already offering the proof required. Regular residents being handled as fraudsters has turn into normalised.”


“This occurred to my sister. She has a studying incapacity and accomplished the identical type she had at all times accomplished, saying that she acquired a incapacity profit and was entitled to free remedy.

“She subsequently acquired the £100 superb and, not understanding why this had been acquired, she requested me to analyze.

“I wrote to the chief govt of the NHS company expressing how immoral and badly managed the system was – operating the chance that it might discourage folks from taking care of their well being.

“I identified that it penalised probably the most weak folks in society and finally me – as I needed to pay the superb and waste time understanding what had gone on. I acquired a reply explaining that they have been unable to correspond with me, despite the fact that they accepted my cheque.”


“My daughter is severely disabled and wheelchair sure. She has full time carers, however I deal with all her paperwork. She is in receipt of the upper charge incapacity dwelling allowance and enhanced employment help allowance (EESA).

“On her final journey to the dentist, they requested me once more what was her entitlement to free remedy and I ticked the field for EESA. What I had failed to grasp was that there are two kinds of EESA and just one sort offers entitlement to free dentist care.

“A number of weeks later, we acquired a penalty discover informing us of a superb of £100 plus the unique dental prices of over £50.

“How may I’ve checked one thing that I did not learn about? There isn’t a manner she may have paid the penalty out of her advantages, so I needed to.”


“I’m all for abusers being made to pay for NHS companies when not eligible.

“However an trustworthy mistake filling out a easy type at a dental surgical procedure ought to have some flexibility or subsequent attraction or checks, in order to not penalise folks in such a harsh method.”


“My grownup dependent son has simply been fined £100 as a result of no one knew what field to tick on the dentist.

“The receptionist was extraordinarily unhelpful, and I paid for the remedy (a check-up). I then rang the NHS refund helpline, and so they advised me I ought to have ticked a selected field, regardless of the receptionist arguing towards it.

“After telling my dentist observe supervisor what the NHS helpline had mentioned, I used to be refunded my cash.

“My son then acquired a letter fining him £100, regardless of having no earnings and being aged 19 and nonetheless in full-time additional schooling.

“How are sufferers imagined to navigate a system that’s defective? I’ve appealed and refused to pay the superb.”


“I really feel disgusted and embarrassed. I’ve been assumed as a fraud by the dentist and the NHS – attributable to them not, perhaps, checking their paperwork, not asking me. It does not simply have an effect on weak folks.”


“My spouse has a extreme mind trauma harm, which impacts on her psychological capability to grasp easy points.

“She commenced dental remedy at our NHS dental surgical procedure and afterwards acquired a invoice for £ 244 along with a £100 superb. I instantly responded, in sheer panic. I refused to pay the superb as she had carried out nothing unsuitable.

“The query was requested by the dentist if she was receiving advantages. What about employment help allowance (ESA)? Sure, she is in receipt of ESA. In that case your dental remedy shall be free. It transpires that there are two kinds of ESA, and my spouse’s doesn’t entitle her to free dental remedy.

“I acquired a name from a debt-recovery firm, giving me an extra 30 days to offer medical proof of my spouse’s mind harm.

“Regardless, we is not going to be paying this superb and if needed will defend this in court docket.

“My spouse along with all her different points is conscious of an impending superb however does not fairly perceive why. This for my part is sheer bullying techniques and these folks should be challenged.

“It is having a extreme affect on my spouse and I. This matter is admittedly taking its toll.”


“I’m now reluctant to rearrange any extra appointments having misplaced my job two months in the past and never being within the place to threat getting fined once more. The system is clearly flawed.”


The NHS Enterprise Providers Authority says: “We regularly assessment our data-matching course of and make enhancements the place potential.

“We’re additionally working with numerous accomplice organisations to teach sufferers and healthcare professionals on the principles round eligibility free of charge dental remedy, to scale back the variety of incorrect claims brought on by confusion or ignorance.”

For anybody with considerations about fines or wanting details about free dental remedy there’s a helpline 0300 330 1293.

An online checking tool is out there and there may be extra on-line information about eligibility for free dental treatment.

Printed at Fri, 20 Oct 2017 13:11:12 +0000