Apple’s new sensible audio system can discolour picket surfaces, leaving a white mark the place they’re positioned, the agency has acknowledged.
The US firm has urged that homeowners might must re-oil furnishings if the HomePod is moved.
The system went on sale final week after having been delayed from its unique 2017 launch date.
Apple updated its help page to recommend “inserting your HomePod on a distinct floor” if prospects have been involved.
“It’s not uncommon for any speaker with a vibration-dampening silicone base to go away delicate marks when positioned on some picket surfaces,” the corporate mentioned.
“The marks will be brought on by oils diffusing between the silicone base and the desk floor, and can usually go away after a number of days when the speaker is faraway from the picket floor.
“If not, wiping the floor gently with a gentle damp or dry fabric might take away the marks. If marks persist, clear the floor with the furnishings producer’s really helpful cleansing course of.”
Gadget review site Pocket-Lint instructed the BBC it had by no means seen something like this downside.
The web site’s founder, Stuart Miles, instructed the BBC speaker left a mark on his kitchen worktop inside 20 minutes.
“To clear it, I needed to sand the wooden down after which re-oil it,” Mr Miles mentioned.
“It wasn’t the top of the world for us. However in the event you’ve purchased an costly Scandinavian sideboard or some stunning piece of picket furnishings after which received a mark on it from the speaker, you possibly can think about the horror,” he added.
The NYT’s Wirecutter web site mentioned Apple instructed it that “the marks can enhance over a number of days after the speaker is faraway from the wooden floor.”
Apple added that if the marks didn’t enhance then prospects might “attempt cleansing the floor with the producer’s urged oiling technique”.
It’s not but clear if the issue impacts all HomePod audio system or only a pattern of the preliminary manufacturing run.
Warmth and moisture?
The £319 HomePod has been praised in critiques for the standard of the bass notes that it will possibly produce.
However to take action, it must be positioned on a flat floor.
“Most others gadgets that I check have small ft that increase them off the counter ever so barely to trigger an air circulate,” commented Mr Miles.
“However the HomePod seems to wish contact with the floor that it is on to resonate and create the highly effective bass.
“I put it on a coaster to see if that might fight [leaving a mark] however that destroyed the bass qualities, in order that’s not a repair to the issue,” he added.
In response to one furnishings polish recommendation web site, the most common causes of white marks on picket furnishings are warmth and moisture.
The BBC has requested Apple for extra particulars in regards to the challenge.
One blogger who intently follows the corporate was stunned by the event.
“Anybody who runs into this needs to be outraged,” wrote Daring Fireball’s John Gruber.
“Apple has been making merchandise that go on cabinets and tables for years… and I’ve by no means seen a report of injury to a floor.
“This looks like a problem that ought to have been caught in the course of the interval the place HomePod was being broadly examined at house by many Apple staff.”
Printed at Wed, 14 Feb 2018 21:10:17 +0000