Tommee Tippee has launched an investigation after mother and father complained of discovering “mould” within the inside pipes of its formulation feed machines.
The infant product firm mentioned it was involved by stories of a “build-up” within the tubes of its Good Prep machines.
Mother and father have taken to social media to complain of feeling “offended” and “let down”.
Tommee Tippee mentioned preliminary investigations recommend the build-up was carbon residue which is “innocent”.
The Good Prep machine is used to make a formulation feed by controlling the standard, quantity and temperature of the water getting used.
The corporate posted a statement on its Fb web page saying it had obtained feedback from mother and father complaining the inner pipes of the machines weren’t clear.
It urged households who had discovered an identical build-up to contact the corporate to have the machine returned to them for examination.
Greater than three,600 feedback have since been left on the Tommee Tippee web page, with a number of mother and father saying they’d additionally found unclean pipes.
Claire Evans wrote: “I’ve checked my prep machine and the tube was coated in mould. I really feel so offended and let down by such a giant firm!”
Allana Simpson mentioned: “I’ve simply opened mine as much as verify after seeing this and there may be black mould within the pipe. My poor wee boy. This may not be getting used. Horrified.”
Holly Dack-Hughes mentioned she had at all times executed a “full clear” and adjusted the filter on her machine “each month” however opened it to seek out it was “completely disgusting”.
“No marvel my daughter was having an upset tummy,” she mentioned.
‘Good as new’
Nonetheless different mother and father took to the web page to say they’d checked their machines and located the pipes have been clear.
Astyn Hutchinson mentioned the pipes of her machine – which she has she has had for 18 months and makes use of for each feed – have been “utterly clear”.
She added: “I really like this machine and has been a Godsend particularly for these night time feeds within the early levels.”
Sarah Stephens mentioned she purchased hers in 2015 and had used it constantly for a 12 months and located “all pipes clear and clear and appears nearly as good as new” when she checked.
Tommee Tippee mentioned it was “involved” by the complaints made and has began an investigation.
It mentioned it will be inconceivable to find out the precise trigger till it had examined the machines despatched again by mother and father.
A spokesman added: “Our preliminary investigation has discovered two issues. Firstly, the build-up we have seen up to now we suspect is carbon residue and never mould. Carbon is a innocent, inert bi-product of the filtration course of.
“Secondly, some mother and father have advised us they’ve used peculiar water jug filters as an alternative of the Tommee Tippee filters. Commonplace filters don’t include the ultra-filtration membrane wanted to take away micro organism, plus usually tend to launch carbon into the system.
“Though we won’t be sure till we have obtained again and examined extra machines, it’s doable these elements are linked to what individuals are seeing.
“Nonetheless, the investigation will proceed till we have discovered solutions.”