ParentPay website unavailable for school meal payments

The web site of cost agency ParentPay was unavailable for a number of hours, that means mother and father couldn’t switch funds for college meals and journeys.

The corporate usually serves greater than 5,500 faculties in 200 native authorities, serving to about 1.5 million households.

The corporate said it was affected “by a nationwide web connectivity situation – impacting some customers. That is out of our management and we’ll replace you.”

Some mother and father stated their youngsters have been unable to purchase meals as a result of glitch.

ParentPay stated funds had been suspended till the difficulty was resolved.

By 17:30 BST, the web site’s homepage seemed to be accessible once more intermittently, however the firm had not but confirmed whether or not the system was functioning.


One mum or dad, Victoria Lew, stated on Twitter she had been making an attempt to entry her account for 2 hours.

“What do [the] youngsters do for lunch?” she requested, including that she had been unable to get via to the corporate on the telephone.

Charlotte Banks said on Facebook that neither of her sons had been in a position to purchase meals.

“That is getting ridiculous now. Appears to be each few days there are points with this web site,” she stated.

Individuals additionally expressed scepticism concerning the firm’s clarification for the outage.

Heidi Burrows stated: “The one firm who seems to have nationwide web connectivity are ParentPay, so I believe you might need to alter your wording as many people work in large corporations counting on web and nobody else is having this situation!”

What’s ParentPay?

  • An internet cost system for faculties, permitting mother and father to pay for meals, journeys and actions, uniforms, music classes and costs
  • Dad and mom high up their ParentPay account by debit or bank card, or in money via PayPoint shops
  • The system can ship alerts when a baby’s catering steadiness is operating low
  • Faculties may also use it to ship emails, texts and newsletters to folks


Printed at Tue, 10 Oct 2017 16:52:49 +0000