Text-to-switch plan for mobile users

Cell phone customers will be capable to change operators by sending a textual content to the supplier they wish to go away, beneath plans drawn up by the regulator.

Ofcom stated clients may keep away from an ungainly and lengthy name to their operator and as an alternative ship a textual content. In flip, they are going to be despatched switching codes.

The proposal means Ofcom’s beforehand most well-liked possibility – a extra easy one-stage course of – is being dropped.

That system was costlier and will have raised payments, it stated.

The change of most well-liked plan marks a victory for cellular operators who would have confronted greater prices beneath the choice system. Ofcom stated its analysis prompt clients would additionally choose the brand new deliberate system.

At current, anybody who needs to modify to a unique cellular supplier should contact their present provider to inform them they’re leaving.

Ofcom analysis means that, of those that have switched, some 38% have been hit by one main drawback throughout the course of. One in 5 of them quickly misplaced their service, whereas one in 10 had difficulties contacting their present provider or retaining their cellphone quantity.

Underneath earlier plans, Ofcom needed accountability for the change being positioned solely within the palms of the brand new supplier. That may imply one name to a brand new supplier by the shopper.


The regulator has now concluded that such a system could be twice as costly as its newly-preferred possibility of texting to modify.

They’d textual content, then obtain a textual content again, which features a distinctive code to move on to their new supplier who may organize the change inside one working day. Prospects would be capable to comply with this course of whether or not they have been taking their cellular quantity with them or not.

Underneath the proposed guidelines, cellular suppliers could be banned from charging for discover intervals operating after the change date. That may imply clients would not need to pay for his or her outdated and new service on the similar time after they’ve switched.

A last determination might be made within the autumn.

Newest figures revealed final 12 months confirmed that there have been an estimated 47 million cell phone contracts within the UK, and roughly 5.9 million individuals had by no means switched supplier in any respect, nor thought-about switching within the earlier 12 months.


Revealed at Fri, 19 Might 2017 12:31:23 +0000